Connect "spark" --- Free Trial
- Navigate to the instructor's unique section website URL
- Click "Register Now"
- Enter email address and click "Submit" (make sure it is correct)
- Click "Start Free Trial" (inform the student to keep track of the amount of time they have to use their free trial)
- Click "Submit"
- Fill out all of the fields and click "Complete My Registration"
- Click "Go to my course"
You're done!
NOTE: If registration expires, student will have to upgrade using a registration code or purchase access online with the SAME EMAIL ADDRESS used upon initial registration to retrieve previous work.
Connect "SPARK" --- buy online
- Navigate to the instructor's unique section website URL
- Click "Register Now"
- Enter email address and click "Submit" (make sure it is correct)
- Click "Buy Online" (only credit/debit cards are accepted using this option)
- Click "Submit"
- Select Country, State, School
- Select Purchase option (Connect or Connect PLUS)
- Keep track of when access expires (date will be shown at this point)
- Complete Profile
- Provide payment information
- Proceed to complete registration
registration codes
- A connect registration code consists of 20 alpha-numeric characters. The code contains 5 sections of four characters each. (e.g. DKH6-JK3H-AKFD-IAAW-F2CCJ (Will not include O's or 0's)
- A connect code can only be used once. After the code is redeemed, it is no longer valid. (NOTE: Once a code is used, it creates a license for a specific textbook)
- Good for either 180 or 360 days
- PLUS codes include eBook
- Chegg will offer McGraw-Hill codes on their website beginning in August. You can research these codes in the SAT
- LearnSmart will have bundled codes (e.g. four other components - Labs, Achieve, Smartbook, and Prep).
- Registration Code Policy can be found in the Articles section: (e.g. CXG Training - Handout - Code Replacement Policy)
- When generating a replacement code, it is always best to use the ISBN from the Connect Course URL website
CONNECT "SPARK" --- Compatibility Sniffer
- Go to Connect website: http://connect.mcgraw-hill.com
- Scroll all the way down to the bottom of the page
- Discover and click on Technical Support
- Scroll down to Check My Computer located underneath Troubleshooting
- Click on Check My Computer
- Review your system's compatibility
support scenarios
Part 1: My computer froze during purchase
- Use Purchase Audit Tool in SAT to see if it shows a charge
- Use User Management Tool to reset password and send via Salesforce
- Encourage customer to reset it
- Never issue over the phone
- Determine if Registration Code should be replaced by using the Code Policy in Articles
- Use the Code Generation Tool in SAT when issuing a new code
- Use Claim Code Search Tool to determine why the registration code is showing up as invalid
- Instructor set Registration to start and end date and it will not show until the course starts
- Student has Connect only and not Connect PLUS
- Check Code Replacement Policy to determine what to do