BLACKBOARD REGISTRATION AND SINGLE SIGN-ON
When students contact CXG for assistance with either registering for their Connect course through Blackboard, or attempting to complete Connect assignments through Blackboard, this request is considered as establishing the single sign-on (registration/pairing) between both Connect and Blackboard.
The following steps and screenshots will assist CXG agents with properly assisting students to complete the Single Sign-on process.
The following steps and screenshots will assist CXG agents with properly assisting students to complete the Single Sign-on process.
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2. The login page is requesting the username and password which are provided to the students. Please NOTE: We will not be able to assist student/instructors with resetting their login credentials for Blackboard using the Support Admin Tool. This feature is only allowed for Connect Enterprise users. If a student/instructor calls for assistance with resetting their login credentials, please direct their attention to the Forget Your Password link located on the Blackboard login page. |
3. Once the student has successfully logged into their Blackboard account, the student must select the My Course section. Within this section will be a list of course(s) provided by the instructor which are associated with Connect. The student must select the course associated with Connect to continue on with the registration process. |
4. Once the course has been selected, the student must locate the Navigation pane on the left side of the screen. Within this pane, the student is looking for key items which will direct the student to their assignments. Key items may include Content, Assignments, etc. Please NOTE: Depending on how the school's admin sets up the campuses Blackboard accounts, certain features may not be listed within the navigation pane. If this is the case, please be sure to ask the student probing questions like How do you access your assignments? Or, Which of the following links leads to your assignments? These forms of probing questions will eventually lead to accessing the student's assignments successfully. |
9. The student must then select the Go To My Connect Section to complete the pairing process between Blackboard and Connect.