These are article numbers that can help you when you create a case. You have to login to your Salesforce live account for you to be able to access it.
AMERICANS WITH DISABILITIES ACT (ADA)
3584 Requesting digital copies of print products for students with disabilities (ADA)
4080 What should I do with an ADA compliance request?
4080 What should I do with an ADA compliance request?
Blackboard issues
2023 Blackboard Single Sign-On
2189 Accessing Connect From BB or Connect Enterprise
2966 How SSO and Synchronization Work
2189 Accessing Connect From BB or Connect Enterprise
2966 How SSO and Synchronization Work
CHEGG
4428 Chegg Partnership – Connect Registration & Support Checklist
4429 What’s the refund policy for Connect codes purchased through Chegg?
4430 How will I receive my registration code I purchased through Chegg?
4432 I dropped my class and don’t need the code I purchased from Chegg.
4433 I purchased the wrong Connect code from Chegg. What do I do now?
4429 What’s the refund policy for Connect codes purchased through Chegg?
4430 How will I receive my registration code I purchased through Chegg?
4432 I dropped my class and don’t need the code I purchased from Chegg.
4433 I purchased the wrong Connect code from Chegg. What do I do now?
connect account management issues
1270 Forgotten Password
1888 What to do when Connect access expired
2162 How to manage multiple accounts for a single student
3137 Forgot Username/Password
4040 Student/Instructor with wrong User Type
1888 What to do when Connect access expired
2162 How to manage multiple accounts for a single student
3137 Forgot Username/Password
4040 Student/Instructor with wrong User Type
connect code issues
1542 When Will I Receive The Registration Code I Purchased Online For Connect
1981 Did Not Receive A Registration Code With My Textbook For Connect
1999 What should I do if I lost my registration code?
2161 Registration not valid or different issue with code
2166 When to replace a Connect registration code
4078 Replacing registration codes
4338 CXG Training - Handout - Code Replacement Policy
1981 Did Not Receive A Registration Code With My Textbook For Connect
1999 What should I do if I lost my registration code?
2161 Registration not valid or different issue with code
2166 When to replace a Connect registration code
4078 Replacing registration codes
4338 CXG Training - Handout - Code Replacement Policy
connect English
1811 What is a Connect English section code?
1813 How do I join a class when using Connect English?
1815 How do I change my Email Address/Password in Connect English?
2873 Connect English Transition from Sealworks Platform to Spark Platform (Howard/Roen)
1813 How do I join a class when using Connect English?
1815 How do I change my Email Address/Password in Connect English?
2873 Connect English Transition from Sealworks Platform to Spark Platform (Howard/Roen)
connect enterprise
connect free trial issues
2359 Free Trial
connect login issues
2108 Login failed error
2304 Student or instructor attempts to login to Connect and receives the message Please Contact CXG at 800-331-5094
2304 Student or instructor attempts to login to Connect and receives the message Please Contact CXG at 800-331-5094
connect loose leaf
CONNECT MEDISOFT
3930 Is there a list of known issues with Medisoft Exercises in Connect?
4044 Medisoft in Connect - Guide to Success
4044 Medisoft in Connect - Guide to Success
connect mobile
2435 Connect Mobile Site
CONNECT PLUS
connect Registration issues
1884 If the student registered to the wrong section
1985 How Do I Register For Connect As A Student
2163 Student registered in the wrong section
2507 Student is re-taking a course or registering for another section
2876 Connect Registration
1985 How Do I Register For Connect As A Student
2163 Student registered in the wrong section
2507 Student is re-taking a course or registering for another section
2876 Connect Registration
connect self-study issues
1855 If I register for self study, will I still be able to join my instructor's course later on?
1856 Why did my Self Study section disappear when I registered for my instructor’s course?
1857 Why am I unable to register for self study?
1858 I'm finished with my instructor's course, but it won't let me register for self study.
2198 Student registered to Self Study and now when they login, a message appears stating that they aren't enrolled in any sections
3952 How To Register For Connect Self-Study
3971 Connect Self Study registration
1856 Why did my Self Study section disappear when I registered for my instructor’s course?
1857 Why am I unable to register for self study?
1858 I'm finished with my instructor's course, but it won't let me register for self study.
2198 Student registered to Self Study and now when they login, a message appears stating that they aren't enrolled in any sections
3952 How To Register For Connect Self-Study
3971 Connect Self Study registration
cxg resources
escalation
1989 Connect Functionality Escalation
2139 Connect Content Escalation
2171 Escalating Registration Issues
2314 Escalating Login Issues
2139 Connect Content Escalation
2171 Escalating Registration Issues
2314 Escalating Login Issues
EXAM VIEW
4389 What is Exam View?
INTERNATIONAL TECHNICAL SUPPORT
MH CAMPUS
TOOLS
transfer/inquiry issues
1739 What is the Support Contact information for customer using Connect for Education - OnMusic?
2213 Handling an Enhancement Request
2372 Connect Length of Access (Accounting & Business Law)
2525 Is Connect offered via Create shop site?
3744 How Much Does Connect Cost?
4140 How do I process a request for Class Test codes?
2213 Handling an Enhancement Request
2372 Connect Length of Access (Accounting & Business Law)
2525 Is Connect offered via Create shop site?
3744 How Much Does Connect Cost?
4140 How do I process a request for Class Test codes?
troubleshooting ... and all that shit :P
1634 How to take a screenshot
2017 Connect System requirements
2154 Basic Troubleshooting(I use this when I advise them to use Mozilla Firefox)
2207 Connect Outage
2334 Basic Troubleshooting
2644 Windows 8 - Student unable to see Connect or LearnSmart Assignments - Adobe Flash Required message in Internet Explorer
2659 Windows 8 - Users cannot log into Connect. They receive a blank red box.
2663 Browsers that Windows 8 support
2854 Clearing the browser cache
4300 How to troubleshoot Firefox issues
4326 How to change Internet Explorer compatibility view
2017 Connect System requirements
2154 Basic Troubleshooting(I use this when I advise them to use Mozilla Firefox)
2207 Connect Outage
2334 Basic Troubleshooting
2644 Windows 8 - Student unable to see Connect or LearnSmart Assignments - Adobe Flash Required message in Internet Explorer
2659 Windows 8 - Users cannot log into Connect. They receive a blank red box.
2663 Browsers that Windows 8 support
2854 Clearing the browser cache
4300 How to troubleshoot Firefox issues
4326 How to change Internet Explorer compatibility view